Extended Term Temporary - World Bank Yerevan Office - Yerevan

JOB RESPONSIBILITIES:
- Maintain desktop and laptop computers, printers, software applications, copiers, telephone systems and other information/ office technology within the work area to ensure that all IT-dependent activities continue to function without disruption;
- Provide computer and network support in response to specific requests related to various Bank standard software and hardware, printing problems, computer viruses, network connection and usage, and other IT-related matters;
- Configure desktop and laptop computers with applications for Bank staff use in the office or for travel on mission;
- Troubleshoot non-complex hardware and/or software problems, respond to clients’ requests for help, diagnose problems, and identify the appropriate source to solve the problem, if unable to resolve it him/herself;
- Provide “hands on” training and support hardware and/or software use;
- Ensure that Bank information and information systems are protected in a manner consistent with Bank information security policy, procedures and standards.

REQUIRED QUALIFICATIONS:
- Higher level University degree, BS in computer systems and software;
- Minimum 3 years in Information Management;
- Up to date knowledge of Lotus Notes, Microsoft Windows and Excel;
- Proven analytical and problem-solving skills;
- Fluent oral and writing skills in English and Armenian languages;
- Excellent computer skills, especially word processing and spread sheet analysis;
- Excellent interpersonal communication skills, demonstrated ability to work cooperatively and ability to liaise tactfully as a member of a multicultural team;
- Proven ability to interact actively with clients.

Essential Information Solution Network (ISN) Competences:
- Ability to apply problem solving strategies to evaluate and solve problems effectively;
- Basic knowledge and understanding of effective practices for dealing with clients in a variety of situations;
- Basic knowledge of World Bank Headquarters and Country Office missions and functions;
- Basic ability to evaluate, organize and maintain information/ documentation in a systematic fashion in compliance with the Bank’s information security policy;
- Basic ability to determine and evaluate possible solutions to operating errors;
- Basic understanding of the processes involved with installing and maintaining World bank standard hardware and software;
- Familiarity with industry standards, controls and best practices on IT services management and information security.

APPLICATION PROCEDURES:
Applicants are requested to submit a package of documents comprising of Letter of Interest, CV and three contacts for references to Mrs. Era Buniatyan, at: ebuniatyan@worldabnk.org . Tel.: +(374 10) 52 09 92.
Only short-listed candidates will be contacted for the interview. An internal candidate is likely to apply for this position.