Support Representative - Switzernet Sarl - Yerevan

JOB DESCRIPTION:
This vacancy is for people who can work in French-speaking environment and are interested in working at distance. The duty will be to answer to customers’ billing related or technical questions by phone or e-mail.
If the applicant's candidature is approved, he/she will be trained on internal procedures and will get personalized support. The participation must be full time: 8 hours daily from Monday-Friday and 4 hours at Saturday (during training).
The incumbent will also have night shifts once or twice a week.
After training, the incumbent will start answering to customer billing related or support e-mails and calls, as mentioned above. Some answers will take 1 minute and others a little more, being depended on the problem raised by the customer.
The restraint of internal documentation will take a little time at first, but once the representative have started answering to customers, it will be more fluid as same questions are repeated.
The base salary will be 300 USD/monthly and the incumbent will also get bonuses. If being quick enough to learn processing those basic tasks, the salary will gradually grow up to 1'000 USD/monthly. The remuneration is based on the quality and quantity of the work. The duration of training is three months or more in case of being slow.
Time commitment: minimum 12 months.

JOB RESPONSIBILITIES:
- Technical support- answer to support calls;
- Answer to customer e-mails;
- Be responsible for opening and blockage of customer accounts;
- Process payments;
- Process orders (for customers and shops);
- Update customer databases.

REQUIRED QUALIFICATIONS:
- Fluent in French both writing and speaking;
- English writing, speaking or both is a significant plus;
- Proficiency in Microsoft Office (Excel and Word), Windows and Mozilla Thunderbird;
- Must have an isolated home office, computer and at least 1 Mbps internet connection;
- Additional technical skills, such as PHP, SQL and Cisco Configuration.

APPLICATION PROCEDURES:
Please send your application (CV and cover letter) to: jobs@switzernet.com .
Subject must be "[2'21'11 support] name" (where 'name' is your first and last names).