Customer Service Manager - VTB Bank CJSC - Yerevan

JOB DESCRIPTION:
VTB Bank, Armenia is looking for a Customer Service Manager to manage and control the operations and resources of Corporate Business Development Department ensuring high standard provision of operational efficiency and customer service.

JOB RESPONSIBILITIES:
- Control department intraday operations;
- Maintain department customer service and operations at VTB standards;
- Develop customer relations and promote service quality;
- Contribute to the professional development of subordinates and improvement of their performance;
- Maintain standards of discipline and contribute to the positive relations between staff members;
- Maintain and keep interdepartmental good relations.

REQUIRED QUALIFICATIONS:
- Higher education in economics, finance or related field;
- Strong customer service experience;
- Excellent communication skills;
- Strong knowledge of written and spoken English and Russian languages;
- Strong knowledge of Microsoft Office;
- Experience in financial sector is preferable.

APPLICATION PROCEDURES:
All interested and qualified candidates are encouraged to email their CVs to: hr@vtb.am .