Business Market Manager - France Telecom - Yerevan

JOB RESPONSIBILITIES:

­- Be in charge of achieving the sales objectives of Business Market division and set objectives to his/her team;
­- Participate in the definition of the sales policy and strategies of Orange Armenia, insuring efficiency improvement via both indicators: quantitative (number of customers) and qualitative (revenue amount);
­- Be in charge of planning and strategy development of BS Sales and Customer Service performance, organization and structure;
­- Ensure proper BM Customers Service (CS) processes and procedures’ organization via Direct CS (KA Leaders), BM Back Office and Help Line activities;
­- Be responsible for BM Customers retention activities and ensuring BM customers churn minimization;
­- Be responsible for proposal and development of procedures related to the BM Sales and BM Customer Care teams and its cooperation with other teams inside SD and other Orange Armenia sub-divisions;
­- Manage customers’ complains and conflict situations;
­- Manage and control Business Market Team budgets;
­- Hire, manage and motivate the team;
­- Effectuate operational management, evaluation, motivation of all the responsible personnel.

REQUIRED QUALIFICATIONS:

­- University degree;
­- 1-3 years of experience as Sales Manager of high value added products or services;
­- Special skills in commercial negotiation;
­- Excellent planning and organizing skills;
­- Ability to manage multiple tasks and deadlines, often simultaneously;
­- Customer orientation;
­- Proficiency in Russian and English languages;
­- Knowledge of Microsoft Office tools (Power Point, Excel, Word etc.).

REMUNERATION/ SALARY:

Based on previous salary history, experience and prevailing market rates for comparable positions.

APPLICATION PROCEDURES:

To apply for this position please open (click) http://www.careerhouse.com website, register as a regular user (unless you have previously registered), fill out your Resume, then open the same announcement there, click on the "Apply" button and proceed to receive the confirmation message. Please make sure you necessarily fill out the References section in your Resume and attach any references you have.