Call Center Consultant - Orange Armenia - Yerevan

JOB RESPONSIBILITIES:
- Answer calls, SMS and faxes from or to Orange Armenia;
- Satisfy the customer by finding an appropriate and reliable solution to his/her demand, develop loyalty with him/her by advice, speech, knowledge and actions;
- Provide General Information (offers, services, tariff plans, promotion, etc.), reply to balance and invoice queries and provide technical assistance to customers;
- Update customer database during customer contact;
- Fix customer problems during the first contact and transfer non-resolved problems as complaints to the Troubleshooting supervisor;
- Inform customer about the complaint status and resolution;
- Inform customer about new offers and services;
- Carry out satisfaction inquiry campaign established by Quality team;
- Apply retention and customer loyalty during all contacts;
- Carry out retention and loyalty campaign established by Retention and Loyalty team.

REQUIRED QUALIFICATIONS:
- Bachelor's degree from university;
- 1-2 years of work experience in the Welcome staff or Help Line is preferred;
- MS Office (Word, Excel, Power Point and Outlook) and Internet navigation skills;
- Advanced knowledge of Russian and English languages;
- Knowledge of other languages is a plus;
- Availability for day and night shift work;
- Excellent oral expression;
- Ability to listen.

REMUNERATION/ SALARY:
Based on previous salary history, experience and prevailing market rates for comparable positions.

APPLICATION PROCEDURES:
To apply for this position please open (click) http://www.careerhouse.com website, register as an individual user (unless you have previously registered), fill out your Resume, then open the same announcement there, click on the "Apply" button in the upper right corner of the announcement and proceed to receive the confirmation message. Please make sure you necessarily fill out the References section in your Resume and attach any references you have.