Call Center Internet Broadband Consultant - Orange Armenia - Yerevan

JOB RESPONSIBILITIES:
- Provide essentially technical assistance for Internet broadband. During off peak-hours, reply to general information (offers, services, tariff plans, promotion, etc.), balance and invoice queries and provide mobile assistance to customers;
- Update customer database during customer contact;
- Fix customer problems during the first contact and transfer non-resolved problems as complaints to Troubleshooting supervisor;
- Inform customer about the complaint status and resolution;
- Inform customer about new offers and services;
- Carry out satisfaction inquiry campaign established by Quality team;
- Apply retention and customer loyalty during all contacts;
- Carry out retention and loyalty campaign established by Retention and Loyalty team.

REQUIRED QUALIFICATIONS:
- University Bachelor's degree in technical field;
- 1-2 years of work experience in Welcome staff or Help Line is preferred;
- Good knowledge of operating system (Windows, Mac, Linux, etc.);
- Good knowledge of broadband internet;
- Good knowledge of LAN setup and WIFI router;
- MS Office (Word, Excel, Power Point and Outlook) and Internet navigation skills;
- Advanced knowledge of Russian and English languages;
- Knowledge of other languages is a plus;
- Availability for day and night shift work;
- Excellent oral communication skills;
- Ability to listen.

REMUNERATION/ SALARY:
Based on previous salary history, experience and prevailing market rates for comparable positions.

APPLICATION PROCEDURES:
To apply for this position please open (click) http://www.careerhouse.com website, register as an individual user (unless you have previously registered), fill out your Resume, then open the same announcement there, click on the "Apply" button in the upper right corner of the announcement and proceed to receive the confirmation message. Please make sure you necessarily fill out the References section in your Resume and attach any references you have.