Client Support Engineer - OMD LLC - Yerevan

JOB DESCRIPTION:
"OMD" LLC is looking for a qualified Client Support Engineer. His/her tasks range from installation and configuration of company products to assistance in the development of client-specific solutions (application engineering), in-house development tasks, documentation, etc.

JOB RESPONSIBILITIES:
- Respond to customer questions, reproduce and be responsible for initial investigation of issues;
- Communicate client requests and problems to development and management;
- Develop customer-specific solutions, assist customers in product deployment and related tasks;
- Participate in internal tasks, such as development of test setups, use cases, internal utilities, etc.;
- Create and improve product documentation.

REQUIRED QUALIFICATIONS:
- Solid technical background and experience in a related area (application engineering, technical support, quality assurance, development);
- Advanced Windows and Unix/Linux user skills. For Unix/Linux, this includes good knowledge of OS architecture and tools, scripting skills and experience (Shell and Perl);
- Knowledge of other programming languages (Java, C# or C++) is a plus;
- Good English language speaking, reading, writing skills; ability to communicate comfortably with overseas customers;
- Ability to work under time pressure, multitask, investigate problems with incomplete information.

REMUNERATION/ SALARY:
Highly competitive

APPLICATION PROCEDURES:
Send your resume or CV to: jobs_am1@onetick.com. Please mention "Client Support Engineer" in the subject line of your email message, otherwise the message may be filtered by the spam filters. Only short-listed candidates will be contacted.