Head of Corporate Customers Relationship Management Division - Inecobank CJSC - Yerevan

JOB DESCRIPTION:
The Head of Corporate Customers Relationship Management Division (CCRM) reports to the Head of development Department. S/he is responsible for development, planning and implementation of the CRM strategy of the bank, as well as controlling the CRM processes and sales to SME and corporate customers throughout the bank.

JOB RESPONSIBILITIES:
- Plan and organize, manage and control the department activities and resources in order to ensure optimal results;
- Understand markets and customer needs (data collection; data analysis; customer segmentation, etc.);
- Evaluate and report on the bank’s corporate business results, milestones and main indicators;
- Coordinate the process of customer retention within the bank (loyalty programs; customer satisfaction, etc.);
- Coordinate the process of customer attraction within the bank (gaining profitable customers; sales force optimization, etc.);
- Lead the product initiation and development process for SME and corporate customers; assure the synergy of work between departments;
- Support the branches in issues related to CRM;
- Develop the customer relationship management approach and tools in the bank on on-going basis.

REQUIRED QUALIFICATIONS:
- Graduate degree in a related subject (Master's degree is preferred);
- Minimum 3 years of experience and demonstrated success, preferably in financial or commercial sector;
- Demonstrated skills, knowledge and experience in customer relationship management;
- Strong creative, strategic, analytical, organizational and personal sales skills;
- Experience developing and managing plans and budgets;
- Analytical skills and experience in research and analysis;
- Strong project management skills. Ability to manage several projects at one time;
- Management skills (hiring, training, developing, supervising and appraising staff);
- Computer literacy (MS Office, Internet);
- Commitment to working with shared leadership and in cross-functional team;
- Strong oral and written communications skills;
- Excellent knowledge of Armenian, English and Russian languages;
- Ability to manage multiple projects and meet deadlines;
- Result oriented personality.

APPLICATION PROCEDURES:
Interested applicants should submit their CVs to: resume@inecobank.am . Please, put "Head of Corporate Customers Relationship Management Division” on subject line of your e-mail. Only shortlisted candidates will be invited for interviews.