Back Office Manager - France Telecom - Yerevan

JOB RESPONSIBILITIES:

- Animate and revitalize all teams of the Sub-department;
- Assure permanently the reliability of customer database, the activation of Corporate services, the scoring of postpaid and the operations of payment and an optimization of the debt recovery;
- Guarantee permanently an efficient analysis of customer behavior for retention and loyalty;
- Follow-up fraud risks and manage customer dispute;
- Animate, plan, coordinate and check the activities of the teams;
- Update all the documentations and information necessary for the teams;
- Spread the susceptible information improve the performances of the service;
- Animate and lead the debt recovery policy;
- Lead proactive actions for fraud risks;
- Establish and follow-up customer retention and loyalty actions;
- Assure reliable customer database;
- Assure activation and registration of corporate services;
- Report the current activity to the Head of Customer Care according to the targeted objectives;
- Elaborate and follow-up daily, weekly dashboards and monthly assessments of activities.

REQUIRED QUALIFICATIONS:

- Master of University;
- 3-5 years of work experience in management, administration or organisation;
- MS Office (Word, Excel, Power Point, Outlook) and Internet navigation skills;
- Advanced level of English and Russian languages;
- Knowledge of French language is desirable.

REMUNERATION/ SALARY:

Based on previous salary history, experience and prevailing market rates for comparable positions.

APPLICATION PROCEDURES:

To apply for this position please open (click) http://www.careerhouse.com website, register as a regular user (unless you have previously registered), fill out your Resume, then open the same announcement there, click on the "Apply" button and proceed to receive the confirmation message. Please make sure you necessarily fill out the References section in your Resume and attach any references you have.