Customer Support Engineer - VoIPShop Telecommunications Inc - Yerevan

JOB RESPONSIBILITIES:

- Be responsible for VoIP systems configuration and support;
- Be responsible for network monitoring and support;
- Maintain office network and computers routine;
- Be responsible for wholesale customers support regarding various technical issues;
- Be responsible for End-user support;
- Be responsible for technical support by e-mail, messengers, phone calls;
- Maintain and update technical documentation.

REQUIRED QUALIFICATIONS:

- Good knowledge of TCP/IP Networks;
- Knowledge of Linux/Unix systems is preferred;
- Understanding of VoIP technologies (SIP/H323) is preferred;
- Ability to manage and administrate IP/PBX systems is preferred;
- Good knowledge of VoIP and Network related hardware (set-up and management) is preferred;
- Experience in OS and software installation;
- Ability to analyze, diagnose and resolve technical issues;
- Knowledge of Russian and English languages.

REMUNERATION/ SALARY: Highly competitive.

APPLICATION PROCEDURES:

Applicants are kindly requested to e-mail their CVs to: hr@voipshop.net .