Call Center Supervisor - France Telecom - Yerevan

JOB RESPONSIBILITIES:

- Animate and lead the staffed Consultants;
- Assure permanently the availability of the information, the advice, the services and necessary equipments for customers;
- Respect the schedule of rotation of the teams and in real-time plan the appropriate Consultant skills to the customer demands in line with the established rules (breaks, exceptional permissions, respect for schedules);
- Coordinate the activity of the consultants;
- Manage the forms of presence of the consultants (delay, absence, permission);
- Animate and check consultant work of the staffed team;
- Adapt the skills and the number of consultants according to the traffic;
- Spread the information which can improve the quality of the service;
- Assist the consultants in the use of working tools;
- Establish and follow-up the hourly, daily reporting;
- Analyze the calls reporting received by every Consultant of his/her team;
- Establish and follow-up the hourly, daily of the contacts handled to the Front Line Office Manager.

REQUIRED QUALIFICATIONS:

- Bachelor of University;
- 2-3 years of work experience in sales workforce or Help line;
- MS Office (Word, Excel, Power Point, Outlook) and Internet navigation skills;
- Advanced level of English and Russian languages;
- Knowledge of French language is desirable.

REMUNERATION/ SALARY:

Based on previous salary history, experience and prevailing market rates for comparable positions.

APPLICATION PROCEDURES:

To apply for this position please open (click) http://www.careerhouse.com website, register as a regular user (unless you have previously registered), fill out your Resume, then open the same announcement there, click on the "Apply" button and proceed to receive the confirmation message. Please make sure you necessarily fill out the References section in your Resume and attach any references you have.